Client Profile
Our client is one of India's largest Facilities Management companies and a world leader in 100+ services. It also operates in 56 countries serving 100 million consumers daily and is trusted by 11000+ public and private sector customers in India for the last 24 years.
Business Challenge
- The client was tackling very high attrition rates so there was a need to provide training which was engaging for the participants
- By virtue of nature of the client's business, it had a big segment of around 45,000 blue collar workers in India who needed to be trained very frequently
- Onboarding a large number of blue collar workforce was proving to be a logistical nightmare in terms of the time and cost
- Most of the workers were not tech savvy unlike millennials so using an online training program was not a natural thing for them
- Self paced learning was a challenge since most of the workforce were less computer literate and did not have smartphones
- The workers came from diverse regional backgrounds with no one common language spoken so training in English just would not work
- Most of the workers were more used to face-to-face communications and too busy to use an online training platform
Solution Designed
- Infonative developed a series of multilingual micro-learning videos after understanding the client's workforce and their particular training needs
- Compared to an eLearning course, the bite-sized training videos were made to make learning easier and faster for blue collar workers
- Multilingual training videos were created in 5-6 native languages of the blue collar workforce to help the client cater to PAN India audience
- The need for expert instructors to facilitate training sessions was eliminated when the videos were shown on large screens to the workers in batches across their regional offices
- Self paced training videos made training management with just supervisors possible with the ability to track workforce attendance in the system for all new hires
Business Impact
- The onboarding program was a huge success at the client side as using micro-learning videos made training more efficient, engaging, and cost-effective than before
- The logistical efforts were reduced significantly as onboarding was done in quick sessions with minimum hassle
- Regional language content made training much more easier to understand for the participants
- The group training with self paced videos made training more standardized and saved both time and money
- The need for qualified instructors to facilitate the training was successfully eliminated
- Training the blue collar workforce in batches helped to easily incorporate a large number of the workers
Let us help design a multilingual eLearning onboarding course for your diverse audience!
Feel free to reach out to us at yg@infonative.net
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