Successful organizations have standard operating process and precise work instructions to ensure smooth functioning across all departments.
When functional departments consistently follow these processes, synchronization of efforts from various direction occurs and the organization works smoothly. Thus, it becomes imperative that they understand these processes thoroughly and apply them in their daily work.
• Processes often change because the business environment is dynamic and organizations have to respond quickly to regulatory requirements.
• High cost is involved in training multiple departments over multiple sessions.
• Content is monotonous and does not facilitate effective learning and adoption.
Infonative has created over hundred hours of process trainings. We cover generic processes through a common course across the organization and department specific processes alone are developed as a new module to save cost. These are highly engaging, modular, developed quickly and can be updated easily at a later date. In order to achieve this, we follow a systematic approach of:
• Assessing the current program to analyse gaps in terms of updated content, technical feasibility, geographical distribution and training delivery.
• Profiling audience keeping specific needs of different department staff in mind, their part in the process and geographic distribution.
• Articulating the to-be state in terms of design, modularity of the program, ease of content updation, localization etc.
• Presenting an approach tailored to our client’s requirements that helps employees to be more consistent in the work process and can result in smoother operations.
• Building a prototype to give a first-hand perspective of the output and then do full scale development once the prototype is approved.
• Making the training courses translation friendly if any foreign or regional language translation or localization is required for a wider audience.
We at Infonative focus on the following critical aspects for the success of our process training:
Design training contentaccording to different tasks performed by staff in the process
Provide support for practisingtheir part using simulations and quick reference guides
Test them on multiple scenarios/processexceptions with appropriate feedback
Make it scalable and repeatablefor many users to take it several times
Interactive Scenario-based Learningwhere they can take their own decisions
Role-playsto provide impactful, just-in-time actionable response
Game-based Learningfor increased engagement and motivation
Virtual Instructor - Ledworkshops – to provide expert guidance
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